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Contact Sun & Safari, Your Kenya Travel Specialist
Call, WhatsApp, email, or fill in the form below — a dedicated consultant in our Nairobi office replies within one business day, with a specific answer, not a form letter.
Get in Touch
Every Way to Reach Us
WhatsApp is usually the fastest way to reach us during office hours. For itinerary requests, the form gives your consultant everything they need to reply with a meaningful proposal on the first message.
Visits by appointment — we’d love to meet you over Kenyan coffee.
Calls and WhatsApp messages, Monday–Friday during office hours.
For bookings, quotes, press, and partnership enquiries.
Office Hours (EAT, UTC+3)
- Monday – Friday08:00 – 18:00
- Saturday09:00 – 13:00
- Sunday & Public HolidaysClosed
- Travelling guests emergency line24 / 7
Find Us
Our Nairobi Office
On Thika Road, Nairobi — roughly 30 minutes from Jomo Kenyatta International Airport and 20 minutes from Wilson Airport, where your bush flight departs.
Before You Write
Three Things Worth Knowing
The answers to the questions we’re asked most often — the full list lives further down this page.
How far ahead should I book?
For July–September migration season, 12+ months. For all other seasons, 3–6 months gives you the best lodge choice.
How do payments work?
A deposit confirms your booking with the balance due before travel. We offer flexible instalment options — ask your consultant.
Do I need a visa?
Most nationalities apply for Kenya’s eTA online before departure (about USD 30, approved within 72 hours). We’ll guide you through it.
Who You’re Contacting
Sun & Safari: A Nairobi-Based Kenya Safari and Beach Specialist
Sun & Safari is a Nairobi, Kenya-based travel agency founded in 2015, specialising in tailored safari and coastal itineraries across Kenya’s national parks, reserves, and beach towns. The agency’s office sits on Thika Road in Nairobi, within reach of both Jomo Kenyatta International Airport (JKIA), where most international arrivals land, and Wilson Airport, the departure point for the light-aircraft flights that carry travellers into the Masai Mara, Amboseli, and Samburu. Every enquiry that arrives by phone, WhatsApp, email, or the form on this page is routed to a human consultant based in that office rather than an automated response system.
The agency’s core work covers three areas travellers contact it about: designing bush-and-beach itineraries that combine a safari region with an Indian Ocean coastal stay, quoting and booking the ready-made packages listed on the packages page, and supporting travellers who already hold a Sun & Safari booking with changes, questions, or in-country emergencies. Which of those three a message falls into determines which contact channel — and which consultant — is the right fit, covered in the sections below.
Contact Channels
Phone, WhatsApp, Email, or the Form: Which One to Use
Sun & Safari offers four contact channels, each suited to a different kind of enquiry. None is more “official” than another — a booking made after a WhatsApp conversation carries the same booking conditions as one arranged entirely by email — but each channel has attributes that make it faster or better suited to a particular question.
Phone & WhatsApp — +254 105 152 896
Best for a quick availability check, a question about a package already under consideration, or when a traveller wants to talk through options in real time. WhatsApp additionally lets a consultant send photos of specific camps or lodges directly in the conversation. Answered Monday–Friday, 08:00–18:00 EAT, and Saturday, 09:00–13:00 EAT.
Email — support@sunandsafari.co.ke
Best for anything that benefits from a written record: a formal quote request, a question about an existing booking’s paperwork, press enquiries, or partnership proposals. Attachments such as passport scans or previous itinerary documents are easiest to send this way. Replies arrive within one business day.
The Contact Form (This Page)
Best for a specific question, a request tied to an existing booking, a group or corporate enquiry, or a press and partnership request — anywhere a short structured message is enough context for a consultant to reply meaningfully.
The Trip Planner
Best for travellers starting a new safari and beach holiday from scratch. It collects travel dates, party size, destinations, travel style, and budget so a consultant can reply with a complete draft itinerary — lodges, flights, and price — rather than a general answer. See the comparison below.
A Common Question
This Contact Form vs. the Trip Planner: What’s the Difference?
Sun & Safari maintains two separate intake forms because they serve different intents. This page’s contact form is short by design — name, contact details, an optional travel-date field, a subject dropdown, and a free-text message — and suits enquiries that are already specific. The trip planner is longer by design, because it is built to produce a full itinerary proposal on the first reply rather than opening a back-and-forth to gather basic details.
| Situation | Use this page’s contact form | Use the trip planner |
|---|---|---|
| Designing a new safari and beach holiday from scratch | ✓ — collects dates, party size, destinations, style, and budget | |
| Requesting a quote for a specific package on the packages page | ✓ — select “Request a quote for a package” | |
| A question about an existing booking | ✓ — select “An existing booking” | |
| Group or corporate travel enquiry | ✓ — select “Group or corporate travel” | Also acceptable, using the “Group / corporate” style option |
| Press or partnership enquiry | ✓ — select “Press or partnerships” | |
| Undecided which safari region or coastal town to choose | ✓ — tick “Help me decide” under destinations |
Submitting the wrong form is not a problem in practice — every message reaches the same team of consultants, and a short contact-form message asking to plan a full trip is simply redirected to the longer intake process by reply. The distinction above exists to save a traveller a step, not to gate access to either form.
Who Responds
Who Answers When You Contact Sun & Safari
Every enquiry is assigned to a named travel consultant based in the Nairobi office, not a call-centre queue or a chatbot. The same consultant typically stays with a traveller from the first message through to departure, which is why a phone call or WhatsApp message often produces a faster and more specific answer than a generic support inbox would: the person answering already has context on Kenya’s parks, lodges, and current road and flight conditions rather than looking up a script.
For group or corporate enquiries, a senior consultant handles the request directly, since these itineraries typically involve room-block negotiations with lodges and consolidated invoicing that a standard individual booking does not. For press and partnership enquiries submitted by email or through the form, messages are routed to the team member responsible for media and trade relationships rather than to a booking consultant.
The Process
What Happens After You Submit a Message
The steps below describe what happens to a message sent through this page’s contact form. A message sent through the trip planner follows the same first two steps but arrives with a full itinerary proposal already attached, since that form collects the details needed to build one.
Your message is received and assigned
A consultant matched to your enquiry type — new trip, existing booking, group travel, or press/partnership — is assigned, typically within a few hours during office hours.
You receive a reply within one business day
The reply answers your specific question, or, for a new-trip or package-quote request, includes a suggested route, named lodges or camps, transport options, and a per-person price.
Revisions, if needed, are unlimited
Swapping a lodge, adjusting the length of the coastal leg, or adding an activity such as a hot-air balloon flight over the Masai Mara is refined with your consultant until the plan is right — with no obligation to proceed.
A deposit secures the booking
Once you’re ready to proceed, a deposit confirms your specific rooms and flight seats, with the balance payable in flexible instalments before travel. Full terms are set out in our Booking Conditions.
Our Office
Location, Access, and Visiting in Person
Sun & Safari’s office is registered at 35644-00100 Thika Road, Nairobi, Kenya — Thika Road being the major arterial route running northeast out of Nairobi’s city centre, well known locally for the Thika Superhighway upgrade that shortened travel times along it. The location places the office within a practical distance of both airports a traveller is likely to use before a safari.
| From | Approximate travel time | Relevance |
|---|---|---|
| Jomo Kenyatta International Airport (JKIA) | ~30 minutes by road | Point of arrival for most international flights into Nairobi |
| Wilson Airport | ~20 minutes by road | Departure point for light-aircraft flights to the Masai Mara, Amboseli, Samburu, and other safari airstrips |
| Nairobi city centre | ~15–20 minutes by road, traffic-dependent | Convenient for travellers already staying in the CBD or Upper Hill before a safari |
Office visits are by appointment rather than walk-in, since consultants are frequently on calls or building itineraries and want to give an in-person visitor full attention. An appointment can be arranged through any of the four contact channels above — mentioning that you’d like to meet in person is enough; a consultant will confirm a time and, where useful, prepare printed maps or lodge brochures relevant to the destinations you’re considering, such as the Masai Mara, Diani Beach, or Watamu.
Timing
Office Hours, Time Zone, and What “One Business Day” Means
Sun & Safari operates on East Africa Time (EAT, UTC+3), the time zone shared by Nairobi and used throughout Kenya. Office hours run Monday to Friday, 08:00 to 18:00 EAT, and Saturday, 09:00 to 13:00 EAT; the office is closed on Sundays and Kenyan public holidays.
“One business day” refers to the response commitment for messages sent through phone, WhatsApp, email, or either form: a message received during office hours is answered within one business day of receipt, and a message received after hours, on a Saturday afternoon, on a Sunday, or on a public holiday is answered on the next working day. Travellers contacting Sun & Safari from outside East Africa should account for the EAT offset when expecting a reply — a message sent at 09:00 New York time (14:00 EAT) on a Tuesday, for example, falls within that day’s business hours and is typically answered before close of business the following day.
Travellers already on a confirmed Sun & Safari itinerary have access to a separate 24/7 emergency line, covered in the section below, which operates outside these standard hours.
Already Booked?
Contacting Us About an Existing Booking
A message about a confirmed booking is a different intent from a new-trip enquiry, and selecting “An existing booking” in the form’s subject dropdown routes it directly to a consultant with access to your itinerary file rather than to the general new-enquiries queue. Include your booking reference or the name and travel dates used on the original itinerary, since this lets a consultant pull up your file immediately instead of asking for it first.
Common existing-booking requests include changing travel dates, adding a traveller to an existing party, upgrading a room or camp category, requesting an invoice or receipt for a completed instalment, or asking a question about what a deposit or balance payment covers. For questions specifically about cancellations, refund eligibility, or instalment schedules, our Refund Policy and Booking Conditions pages set out the standard terms; a consultant can confirm how those terms apply to your specific itinerary.
Travelling as a Group
Group and Corporate Travel Enquiries
Group travel — extended families, university alumni groups, and friend groups large enough to need multiple vehicles or an entire lodge — and corporate travel, such as incentive trips, team retreats, or conference add-on excursions, are handled by a senior consultant rather than the standard new-enquiry process, because these itineraries typically require negotiating room blocks directly with camps and lodges and consolidating payment into a single invoice for one organiser.
Selecting “Group or corporate travel” in the form’s subject field, or ticking the “Group / corporate” style option on the trip planner, routes the enquiry correctly. Useful details to include upfront are the total party size, whether the group needs to travel together in shared vehicles or is comfortable splitting across several, and whether a single consolidated invoice is required for accounting purposes.
Ready-Made Itineraries
Requesting a Quote for an Existing Package
Travellers who have already found a fit on the packages page — such as a Masai Mara migration safari or a multi-day itinerary like the 5-Day Northern Kenya Safari — can request a quote directly through this page’s form by selecting “Request a quote for a package” and naming the package in the message field. Naming the exact package lets a consultant confirm current availability, seasonal pricing, and any recent changes to included lodges or flights, rather than sending a general rate card.
A package quote request typically returns fastest when it also includes the number of travellers and preferred travel dates, since both affect the final per-person price — a lower dry-season rate applies outside the July–October migration peak and the December holiday period, for example, and larger groups can sometimes access shared-vehicle pricing not shown in the published package rate.
Before You Contact Us
What to Have Ready for a Faster, More Specific Answer
None of the following is required to get in touch — a one-line message is always answered — but including any of it upfront lets a consultant skip a round of clarifying questions and reply with a specific route and price on the first message.
Travel dates or target month
Exact dates aren’t necessary; “sometime in August 2026” or “flexible, but avoiding the December peak” is enough to check seasonal availability and pricing.
Party size
Number of adults and children (with ages, if travelling with kids), since room configurations and vehicle allocations depend on this.
Budget per person
A rough range, excluding international flights, narrows down which camps, lodges, and regions are realistic without a consultant guessing.
Destinations already in mind
Naming the Masai Mara, Amboseli, Tsavo, Samburu, Diani, Watamu, Malindi, or Lamu — or saying “not sure yet” — sets the starting point for a route.
Trip style
Honeymoon, family, photography, adventure, pure relaxation, or group/corporate travel each change which lodges and pacing suit the trip best.
Anything already booked
International flights already ticketed, or a coastal resort already reserved independently, help a consultant build the safari portion around fixed dates.
These same fields make up most of the trip planner, so travellers who prefer a guided format rather than a free-text message are often better served starting there instead of this page’s form.
If You’re Already Travelling
The 24/7 Emergency Line for Guests in Kenya
Standard office hours — Monday to Friday, 08:00 to 18:00 EAT, and Saturday, 09:00 to 13:00 EAT — cover new enquiries, quotes, and general questions. Travellers already on a confirmed Sun & Safari itinerary have access to a separate 24/7 emergency contact line, provided in the welcome pack sent ahead of travel, for issues that cannot wait until the next business day: a missed or rescheduled internal flight, a medical concern at a remote camp, or an urgent change to a booked activity.
This emergency line is distinct from the general office number listed at the top of this page and is intended specifically for guests mid-itinerary rather than for new bookings or general questions, which should still go through the standard channels above so they reach the right consultant.
After You Decide to Book
How Payment Works Once Your Itinerary Is Confirmed
Contacting Sun & Safari and receiving a draft itinerary never requires payment. Once a traveller confirms they’d like to proceed with a specific proposal, a deposit is requested to secure the rooms, camps, and flight seats named in that itinerary, with the balance due before travel and flexible instalment options available on request. Full terms — including what the deposit covers, cancellation terms, and instalment scheduling — are set out in our Booking Conditions and Refund Policy.
Payment methods, including local mobile-money options widely used in Kenya, are confirmed by your consultant at the point of booking rather than collected through the contact form itself, since the form is for enquiries and itinerary requests, not for submitting payment details.
Your Information
How We Use the Details You Send Us
The name, email, phone number, and message submitted through this page’s contact form or the trip planner are used to respond to your enquiry and, if you proceed, to build your itinerary and booking file. Details are not sold to third parties. Full information on data handling, retention, and your rights is set out in our Privacy Policy.
Common Questions
Frequently Asked Questions About Contacting Sun & Safari
What is the fastest way to contact Sun & Safari?
WhatsApp and phone on +254 105 152 896 are the fastest channels during office hours, Monday to Friday, 08:00 to 18:00 EAT, and Saturday, 09:00 to 13:00. For a detailed itinerary request, the contact form or trip planner gives a consultant enough information to reply with a meaningful proposal on the first message rather than asking follow-up questions.
How long does Sun & Safari take to respond to an enquiry?
A dedicated consultant replies within one business day of receiving a phone call, WhatsApp message, email, or form submission sent during office hours. Messages sent outside office hours, on Sundays, or on Kenyan public holidays are answered on the next working day.
Where is the Sun & Safari office located?
The office is on Thika Road, Nairobi, Kenya, roughly 30 minutes from Jomo Kenyatta International Airport and 20 minutes from Wilson Airport, where light-aircraft flights to the Masai Mara and other safari regions depart. Office visits are by appointment.
What’s the difference between the contact form and the trip planner?
The contact form suits a specific question, an existing booking, a group or corporate enquiry, or a press and partnership request. The trip planner is built for travellers designing a new safari and beach holiday from scratch, and collects travel dates, party size, destinations, travel style, and budget so a consultant can reply with a full draft itinerary rather than a general answer.
Is there an emergency contact number for travellers already in Kenya?
Yes. Guests already travelling on a Sun & Safari itinerary have access to a 24/7 emergency line, separate from the standard office number, for flight changes, medical concerns, or any urgent issue that cannot wait until the next business day.
Does contacting Sun & Safari for a quote cost anything or create an obligation?
No. Enquiring by phone, WhatsApp, email, or form is free and carries no obligation to book. A deposit is only required once a traveller decides to proceed with a specific itinerary, to secure the camps, lodges, and flight seats in the proposal.
What should I have ready before contacting Sun & Safari about a new trip?
Approximate travel dates or a target month, the number of adults and children travelling, a rough budget per person, and any destinations already in mind, such as the Masai Mara, Amboseli, Diani Beach, or Watamu, let a consultant reply with a specific route and price rather than general information.
Ready to Start Planning?
Use the trip planner for a full itinerary proposal, or browse our ready-made packages first.